Best practices and methodologies to promote the digitization of public services citizen-driven: A systematic literature review
H Acco Tives Leão, ED Canedo - Information, 2018 - mdpi.com
Governments at all levels have a mandate to provide services, protect society, and make the
economy prosper. While this is a long-term goal, citizens are now expecting greater and
faster delivery of services from government. This paper presents a systematic literature
review of service digitization carried out by the governments of several countries, which was
motivated by the lack of primary studies in the literature related to the identification of the
processes and methodologies adopted by these governments and private companies to …
economy prosper. While this is a long-term goal, citizens are now expecting greater and
faster delivery of services from government. This paper presents a systematic literature
review of service digitization carried out by the governments of several countries, which was
motivated by the lack of primary studies in the literature related to the identification of the
processes and methodologies adopted by these governments and private companies to …
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