The paper presents the results of a survey carried out among a representative sample of hospital patients in Lower Silesia voivodeship. The sample size was 800 people who described the subjective quality of hospital services in a special questionnaire. The questionnaire was developed in a two-stage process. First, chronically ill diabetes patients answered a greater number of questions and psychometric properties were examined. Next, a modified, shorter version of the questionnaire was used in the final survey. Psychometric properties were mostly confirmed in the analysis. The aim of this paper is to present the results of hospital evaluation by patients compared to objective measures of hospital quality based on patient’s hospital visit records.