Consumers as employees: The impact of social responsibility on quality of work life among Australian engineers
Purpose–The aim of this paper is to investigate whether consumer values influence work-
related attitudes. Employees often feel conflict among different aspects of their lives.
Although most extant research has focused on the effect of family values on work attitudes,
we investigate whether a fit between employees' socially responsible consumption
orientation (SRCO) and firm corporate social responsibility (CSR) influences employee
higher-order quality of work life. Design/methodology/approach–Survey data from 112 …
related attitudes. Employees often feel conflict among different aspects of their lives.
Although most extant research has focused on the effect of family values on work attitudes,
we investigate whether a fit between employees' socially responsible consumption
orientation (SRCO) and firm corporate social responsibility (CSR) influences employee
higher-order quality of work life. Design/methodology/approach–Survey data from 112 …
Purpose
– The aim of this paper is to investigate whether consumer values influence work-related attitudes. Employees often feel conflict among different aspects of their lives. Although most extant research has focused on the effect of family values on work attitudes, we investigate whether a fit between employees’ socially responsible consumption orientation (SRCO) and firm corporate social responsibility (CSR) influences employee higher-order quality of work life.
Design/methodology/approach
– Survey data from 112 members of an engineering association in Australia.
Findings
– The results show that employees’ consumer life roles can influence their work-related perceptions. However, contrary to expectations, the positive influence of CSR on higher-order quality of work life is weaker for employees who are more socially responsible consumers.
Research limitations/implications
– Further research should examine other industry contexts and cultures. Also, because the SRCO construct is very broad, further research should examine specific social issues.
Practical implications
– CSR can be an important strategy for retaining employees, even those with lower SRCO.
Originality/value
– This research shows that customer values influence important work-related attitudes, such as higher-order quality of work life and organizational commitment. Furthermore, we show that “fit” between consumption orientation responsibility and firm CSR does not necessarily enhance work-related attitudes because employees high in SRCO likely hold the firm to a different standard of social responsibility.
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