[HTML][HTML] Conveying chatbot personality through conversational cues in social media messages
H Heppner, B Schiffhauer, U Seelmeyer - Computers in Human Behavior …, 2024 - Elsevier
A perceived personality of a chatbot or conversational agent is mainly conveyed by the way
they communicate verbally. In this online vignette study (N= 168) we examined the
possibility of conveying personality in short social-media-like messages by adding simple
conversational cues. Social-oriented and responsive conversational cues, as well as their
combination had distinct effects on the perceived personalities of the chatbots. Social-
oriented cues had a clear effect on most OCEAN personality traits, warmth, and …
they communicate verbally. In this online vignette study (N= 168) we examined the
possibility of conveying personality in short social-media-like messages by adding simple
conversational cues. Social-oriented and responsive conversational cues, as well as their
combination had distinct effects on the perceived personalities of the chatbots. Social-
oriented cues had a clear effect on most OCEAN personality traits, warmth, and …
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