Purpose–The objective of this paper is to study the development of e‐government initiatives
at the regional and local level in the EU through the opinion of those agents directly involved
in the projects. Design/methodology/approach–The authors wrote a questionnaire that was
sent to the regions and the largest cities of EU countries, in order to find out their degree of
involvement in e‐government initiatives. Responses were received from 47 regional and
local governments. Findings–At present, most regional and local governments have a web …

The adoption of web-based technologies to deliver government services has become a
global trend in public administration. E-government inherits the administrative reform
policies inspired by New Public Management (NPM) reforms implemented throughout the
EU over the past twenty years. However, egovernment aims at going beyond NPM reforms,
since its goal is to transform the relationships between the public sector and society and to
explore new channels of service delivery. The construction and management of websites is …