[PDF][PDF] E-banking services–features, challenges and benefits

I Drigă, C Isac - Annals of the university of Petrosani. Economics, 2014 - upet.ro
I Drigă, C Isac
Annals of the university of Petrosani. Economics, 2014upet.ro
Today traditional banking services, based on lending and deposittaking operations, are only
part of banking activities. Due to the emergence of a knowledgebased economy and society
as information and communication technology advanced, banking services have undergone
profound changes during the past decades. In order to improve the quality of customer
service delivery and reduce transaction cost, banks have invested to a great extent in ICT
and have adopted ICT networks for delivering a wide range of banking products and …
Abstract
Today traditional banking services, based on lending and deposittaking operations, are only part of banking activities. Due to the emergence of a knowledgebased economy and society as information and communication technology advanced, banking services have undergone profound changes during the past decades. In order to improve the quality of customer service delivery and reduce transaction cost, banks have invested to a great extent in ICT and have adopted ICT networks for delivering a wide range of banking products and services. Banks all over the world have embraced innovative banking technologies and ebanking services in recent years. In this context, the paper aims to provide an overview of the electronic banking service highlighting various aspects of e-banking. Although e-banking offers many advantages both to corporate and individual clients, electronic banking is not without certain challenges and issues in terms of security and interest of customers.
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