Effective rewards and recognition strategy: Enhancing employee engagement, customer retention and company performance
PM Madhani - The Journal of Total Rewards, 2020 - papers.ssrn.com
The Journal of Total Rewards, 2020•papers.ssrn.com
… Effective reward and recognition systems influence employee engagement and enhance
work performance. Rewards and recognition have already been established as an
antecedent of employee engagement (Fairlie 2011). … Following illustration explains how
Zappos has effectively used rewards and recognition strategy to enhance employee
engagement, customer retention and overall business performance. …
work performance. Rewards and recognition have already been established as an
antecedent of employee engagement (Fairlie 2011). … Following illustration explains how
Zappos has effectively used rewards and recognition strategy to enhance employee
engagement, customer retention and overall business performance. …
Abstract
Organizations across the world seek to retain their talent. The loss of an employee has been proven to cause exorbitant costs in the recruitment, selection and training of a replacement—
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