neglected the impact of everyday emotions on organizational life. Further, organizational
scholars and practitioners frequently appear to assume that emotionality is the antithesis of
rationality and, thus, frequently hold a pejorative view of emotion. This has led to four
institutionalized mechanisms for regulating the experience and expression of emotion in the
workplace:(1) neutralizing,(2) buffering,(3) prescribing, and (4) normalizing emotion. In …