Enhancing trust in LLM-based AI automation agents: New considerations and future challenges

S Schwartz, A Yaeli, S Shlomov - arXiv preprint arXiv:2308.05391, 2023 - arxiv.org
arXiv preprint arXiv:2308.05391, 2023arxiv.org
Trust in AI agents has been extensively studied in the literature, resulting in significant
advancements in our understanding of this field. However, the rapid advancements in Large
Language Models (LLMs) and the emergence of LLM-based AI agent frameworks pose new
challenges and opportunities for further research. In the field of process automation, a new
generation of AI-based agents has emerged, enabling the execution of complex tasks. At the
same time, the process of building automation has become more accessible to business …
Trust in AI agents has been extensively studied in the literature, resulting in significant advancements in our understanding of this field. However, the rapid advancements in Large Language Models (LLMs) and the emergence of LLM-based AI agent frameworks pose new challenges and opportunities for further research. In the field of process automation, a new generation of AI-based agents has emerged, enabling the execution of complex tasks. At the same time, the process of building automation has become more accessible to business users via user-friendly no-code tools and training mechanisms. This paper explores these new challenges and opportunities, analyzes the main aspects of trust in AI agents discussed in existing literature, and identifies specific considerations and challenges relevant to this new generation of automation agents. We also evaluate how nascent products in this category address these considerations. Finally, we highlight several challenges that the research community should address in this evolving landscape.
arxiv.org
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