The COVID-19 pandemic has impacted all aspects of life, including learning activities. Therefore, the entire community must be ready to do online learning, which will have different processes and results from normal learning. The benefit of this approach is to determine the level of student satisfaction in online learning during a pandemic. This study uses attributes on Webqual 4.0 and processed using the integration of IPA and Kano. Based on the results of research conducted on 194 respondents, it was found that attributes users find it easy to learn the operation of the platform (US1) and the platform gives room for personalization (IT4) were in the Beginning jewelry category, users feel confident that files/goods/services will be sent properly (IT7) attributes were in the Defenseless Strategy point category, attribute users feel safe to carry out activities/transactions (IT2) were in the Fatal category, attributes the platform provides accurate information (IF1), reliable information (IF2), users feel safe to carry out activities/transactions (IT3) was in the Major weapon category, attributes the platform provides relevant information (IF4), easy to understand (IF5) are included in the precious treasure category, and other attributes are included in the removed category because they have the Kano Indifferent category.