Examination of web-accessibility in the restaurant industry

K Park, J Ha - Journal of Foodservice Business Research, 2023 - Taylor & Francis
Journal of Foodservice Business Research, 2023Taylor & Francis
The purpose of this research is to investigate web content accessibility on restaurant
industry segments' websites and explore the differences across different segments on
accessibility guidelines. To achieve the goal, the number of accessibility errors in the 405
websites (180 Michelin star restaurants; 125 casual restaurant chain websites; 100 local
independent restaurants) were collected and further analyzed to achieve the study goal.
AChecker was used to evaluate HTML content for web-accessibility problems. The numbers …
Abstract
The purpose of this research is to investigate web content accessibility on restaurant industry segments’ websites and explore the differences across different segments on accessibility guidelines. To achieve the goal, the number of accessibility errors in the 405 websites (180 Michelin star restaurants; 125 casual restaurant chain websites; 100 local independent restaurants) were collected and further analyzed to achieve the study goal. AChecker was used to evaluate HTML content for web-accessibility problems. The numbers of known errors were analyzed by utilizing Web Content Accessibility Guideline 2.0. The results showed there are specific guidelines that are not fully compliant and Michelin star restaurants have done a relatively better job on e-accessibility. More details are discussed in the main body of the paper.
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