a holistic view. The study proposes a 16-item scale 'CEXPVALS'capturing four distinct
dimensions which may be termed as cognitive value, hedonic value, social value and ethical
value. The scale items demonstrated that experiential value may be apprehended
holistically in terms of quality of services, time, effort and convenience (cognitive value);
enjoyment, pleasure and escapism (hedonic value); status, esteem and social approval …