… bought into the myth that the Internet is a self-service channel. … In many cases, self-service
sites just leave customers … are invariably confronted with a self-service search engine. If they …

… self-service hegemony: the (particularly American) capitalist desire for self-sufficiency, borne
out of a cultural myth of the … important to most shoppers, exploding “the myth of ‘shopping as …

… ’ value creation in self-service and personal service … self-service versus personal service
use influences customer defection over time. Our findings suggest that the ratio of self-service …

… Within the general-merchandise sector, the revolution took the form of so-called discounting
(which really meant self-service and an expanded array of merchandise). In the food service …

… Through a mediation model, we demonstrate that, when self‐service usage … that self‐service
enthusiasts in low switching cost channels defect with greater frequency, while self‐service …

… This chapter discusses self-service and the Internet in the … Firstly, myths surrounding e-shopping
are deconstructed with … In conclusion, we argue those self-service aspects of e-shopping …

… self service, with the customer performing many of the tasks previously done by the provider,
as in self-service … contribute to the development of new self-service and new super-service …

… homo self-service! In the weeks I spent writing this essay on the cultural history of self-service…
This led to an explosion in product communication during the second half of the 1960s and …

… An application that is becoming more common is the use of self-service technologies (SSTs), …
With the explosion of the Internet and other tools, many firms are incorporating technology …

… CRM success, it appears their primary objective is to reduce costs through the automation
of sales/service processes and by putting more responsibility on the customer for self‐service. …