Exploring perceived channel price, quality, and value as antecedents of channel choice and usage in multichannel shopping

UJ Yu, LS Niehm, DW Russell - Journal of Marketing Channels, 2011 - Taylor & Francis
UJ Yu, LS Niehm, DW Russell
Journal of Marketing Channels, 2011Taylor & Francis
This study investigates consumer perceptions of price-quality-value based on shopping
channel attributes as antecedents of channel choice and usage in multichannel shopping
environments. Findings indicate that channel usage intention is directly influenced by
consumer perceptions of channel value and indirectly by consumer perceptions of channel
quality and channel price. Consumer perceptions of channel attributes most important to
channel usage intention include utilitarian and hedonic value, service and merchandise …
This study investigates consumer perceptions of price-quality-value based on shopping channel attributes as antecedents of channel choice and usage in multichannel shopping environments. Findings indicate that channel usage intention is directly influenced by consumer perceptions of channel value and indirectly by consumer perceptions of channel quality and channel price. Consumer perceptions of channel attributes most important to channel usage intention include utilitarian and hedonic value, service and merchandise quality, and monetary and non-monetary price. Managerial implications for retailers suggest a need for strategic management and differentiation of channel attributes to enhance channel value perceptions and increase channel usage intention.
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