Process Outsourcing/Business Process Management (BPO/BPM) industry. In order to secure
an employment in this sector, Sri Lankans should have at least a bachelors degree whereas
only 3% of Sri Lankans have one and even less on IT field. Youth unemployment is high in
Sri Lanka even though most of the Sri Lankans are competent, literate and famous around
the world for their soft skills. Given that more Sri Lankans are connected via Internet and are …