Facilities management and clients satisfaction nexus in hotels in secondary cities in Ghana: A study of selected hotels in Wa
T Alhassan, JK Kidido - Facilities, 2023 - emerald.com
Facilities, 2023•emerald.com
Purpose This study aims to assess how the provision of facilities management (FM) services
influences customer satisfaction in hotels in secondary cities. This study focussed on
customer satisfaction in relation to specific FM services such as cleaning, maintenance,
security, internet/information technology and air conditioner servicing.
influences customer satisfaction in hotels in secondary cities. This study focussed on
customer satisfaction in relation to specific FM services such as cleaning, maintenance,
security, internet/information technology and air conditioner servicing.
Abstract
Purpose
This study aims to assess how the provision of facilities management (FM) services influences customer satisfaction in hotels in secondary cities. This study focussed on customer satisfaction in relation to specific FM services such as cleaning, maintenance, security, internet/information technology and air conditioner servicing.
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