Faltering from ethnography to design
JA Hughes, D Randall, D Shapiro - … of the 1992 ACM conference on …, 1992 - dl.acm.org
JA Hughes, D Randall, D Shapiro
Proceedings of the 1992 ACM conference on Computer-supported cooperative work, 1992•dl.acm.orgThe aim of this paper is to explore some, ways of linking ethnographic studies of work in
context with the design of CSCW systems. It uses examples from an interdisciplinary
collaborative project on air traffic control. Ethnographic methods are introduced, and applied
to identifying the social organization of this cooperative work, and the use of instruments
within it. On this basis some metaphors for the electronic representation of current manual
practices are presented, and their possibilities and limitations are discussed.
context with the design of CSCW systems. It uses examples from an interdisciplinary
collaborative project on air traffic control. Ethnographic methods are introduced, and applied
to identifying the social organization of this cooperative work, and the use of instruments
within it. On this basis some metaphors for the electronic representation of current manual
practices are presented, and their possibilities and limitations are discussed.
Abstract
The aim of this paper is to explore some, ways of linking ethnographic studies of work in context with the design of CSCW systems. It uses examples from an interdisciplinary collaborative project on air traffic control. Ethnographic methods are introduced, and applied to identifying the social organization of this cooperative work, and the use of instruments within it. On this basis some metaphors for the electronic representation of current manual practices are presented, and their possibilities and limitations are discussed.
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