Five-factor model of personality and performance in jobs involving interpersonal interactions

MK Mount, MR Barrick, GL Stewart - Human performance, 1998 - Taylor & Francis
Human performance, 1998Taylor & Francis
In this article, the results of a meta-analysis that investigates the degree to which dimensions
of the Five-Factor Model (FFM) of personality are related to performance in jobs involving
interpersonal interactions are reported. The article also investigates whether the nature of
the interactions with others moderates the personality-performance relations. The meta-
analysis was based on 11 studies (total N= 1,586). each of which assessed the FFM at the
construct level using the Personal Characteristics Inventory. Results support the hypothesis …
In this article, the results of a meta-analysis that investigates the degree to which dimensions of the Five-Factor Model (FFM) of personality are related to performance in jobs involving interpersonal interactions are reported. The article also investigates whether the nature of the interactions with others moderates the personality-performance relations. The meta-analysis was based on 11 studies (total N = 1,586). each of which assessed the FFM at the construct level using the Personal Characteristics Inventory. Results support the hypothesis that Conscientiousness, Agreeableness, and Emotional Stability are positively related to performance in jobs involving interpersonal interactions. Results also support the hypothesis that Emotional Stability and Agreeableness are more strongly related to performance in jobs that involve team- work (where employees interact interdependently with coworkers), than in those that involve dyadic interactions with others (where employees provide a direct service to customers and clients). Implications for developing theories of work performance and for selecting employees are discussed.
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