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Food production and service in UK hospitals

M Ahmed, E Jones, E Redmond, M Hewedi… - International journal of …, 2015 - emerald.com
M Ahmed, E Jones, E Redmond, M Hewedi, A Wingert, M Gad El Rab
International journal of health care quality assurance, 2015•emerald.com
Purpose–The purpose of this paper is to apply value stream mapping holistically to hospital
food production/service systems focused on high-quality food. Design/methodology/
approach–Multiple embedded case study of three (two private-sector and one public-sector)
hospitals in the UK. Findings–The results indicated various issues affecting hospital food
production including: the menu and nutritional considerations; food procurement; food
production; foodservice; patient perceptions/expectations. Research limitations/implications …
Purpose
– The purpose of this paper is to apply value stream mapping holistically to hospital food production/service systems focused on high-quality food.
Design/methodology/approach
– Multiple embedded case study of three (two private-sector and one public-sector) hospitals in the UK.
Findings
– The results indicated various issues affecting hospital food production including: the menu and nutritional considerations; food procurement; food production; foodservice; patient perceptions/expectations.
Research limitations/implications
– Value stream mapping is a new approach for food production systems in UK hospitals whether private or public hospitals.
Practical implications
– The paper identifies opportunities for enhancing hospital food production systems.
Originality/value
– The paper provides a theoretical basis for process enhancement of hospital food production and the provision of high-quality hospital food.
Emerald Insight
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