… is the configuration of human resource management and human resource development (HRD)
systems to support the delivery of customer service, maximizing customer retention. …

… We believe that this customer segmentation strategy is becoming a more … service | operations;
telecommunications services firms may be somewhat more | advanced than other service …

… of human resource systems (HR planning System, HR Training System, HR Reward System,
HR recruitment System) on the successful implementation of knowledge management pro…

… of experimental studies available in human resource development (HRD), nonetheless, this
… of human capital development on human resource professionals’ effectiveness in the Telco …

… managing human resources. The main objective of the study was to determine the role of …
human resource management in developing competitive advantage in the telecommunication …

… -contact employee that working in telecommunication and internet service providers in …
each customer-contact employee working in telecommunications and internet service providers …

… This research describes the large-scale telecommunication company’s HRM practices in
the UAE. The HR manager heading the human resource department was interviewed in order …

… and development on performance of telecommunication … management employees in all
the four telecommunication … selecting the managers from the four telecommunication firms. …

… Often, they ignore their customer care and relationship; as a result, many of their … is to
examine human resources development and employee productivity of telecommunication firms in …

… establishments in the US telecommunications services industry, I … —technology-mediated
customer service and sales operations, or … She has written extensively on service management …