[PDF][PDF] Identifying product features from customer reviews using hybrid dependency patterns

K Khan, B Baharudin, A Khan - The International Arab Journal of …, 2014 - Citeseer
The International Arab Journal of Information Technology, 2014Citeseer
In this paper we have addressed the problem of automatic identification of product features
from customer reviews. Costumers, retailors, and manufacturers are popularly using
customer reviews on websites for product reputation and sales forecasting. Opinion Mining
application have been potentially employed to summarize the huge collectionof customer
reviews for decision making. In this paper we have proposed hybrid dependency patterns to
extract product features from unstructured reviews. The proposed dependency patterns …
Abstract
In this paper we have addressed the problem of automatic identification of product features from customer reviews. Costumers, retailors, and manufacturers are popularly using customer reviews on websites for product reputation and sales forecasting. Opinion Mining application have been potentially employed to summarize the huge collectionof customer reviews for decision making. In this paper we have proposed hybrid dependency patterns to extract product features from unstructured reviews. The proposed dependency patterns exploit lexical relations and opinion context to identify features. Based on empirical analysis we found that the proposed hybrid patterns provide comparatively more accurate results. The average precision and recall are significantly improved with hybrid patterns.
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