Earthquakes are natural phenomena that can strongly affect the human population, infrastructure, and the environment. Croatia is part of a tectonically and seismically active area so its habitants and relevant institutions should be aware of possible hazardous events, which can be devastating. Therefore, crisis communication is extremely important, and in the event of natural disasters such as earthquakes, it must be clear, timely and concise. Scientific institutions dealing with earthquakes should also be involved in crisis communication. The information on two strong earthquakes in 2020 that shocked the area of Zagreb and Petrinja and the wide surrounding area, have shown how relevant institutions can deal with information on earthquakes and their consequences and share them publicly. This paper adopts a mixedmethods research design, combining both qualitative, and quantitative data on the Zagreb and