Improving conversational recommender systems via transformer-based sequential modelling

J Zou, E Kanoulas, P Ren, Z Ren, A Sun… - Proceedings of the 45th …, 2022 - dl.acm.org
Proceedings of the 45th international ACM SIGIR conference on research and …, 2022dl.acm.org
In Conversational Recommender Systems (CRSs), conversations usually involve a set of
related items and entities eg, attributes of items. These items and entities are mentioned in
order following the development of a dialogue. In other words, potential sequential
dependencies exist in conversations. However, most of the existing CRSs neglect these
potential sequential dependencies. In this paper, we propose a Transformer-based
sequential conversational recommendation method, named TSCR, which models the …
In Conversational Recommender Systems (CRSs), conversations usually involve a set of related items and entities e.g., attributes of items. These items and entities are mentioned in order following the development of a dialogue. In other words, potential sequential dependencies exist in conversations. However, most of the existing CRSs neglect these potential sequential dependencies. In this paper, we propose a Transformer-based sequential conversational recommendation method, named TSCR, which models the sequential dependencies in the conversations to improve CRS. We represent conversations by items and entities, and construct user sequences to discover user preferences by considering both mentioned items and entities. Based on the constructed sequences, we deploy a Cloze task to predict the recommended items along a sequence. Experimental results demonstrate that our TSCR model significantly outperforms state-of-the-art baselines.
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