Volatility and complexity factors determines the management and decision-making approach in organization. The aim of this paper is to point out that the specific features of company environment (complexity, uncertainty, limitation of skills and abilities) necessitate them to search for new management approaches that fit in with the new challenges. The features of the areas of complex system and complexity decision-making have been indicated as elements one of selected sense-making approach - Cynefin. Cynefin has been used in a range of contexts to support decision-making in dynamic and challenging situations. We conclude how this approach may help in management and complexity decision-making support.