Incident management in academic information system using ITIL framework
VR Palilingan, JR Batmetan - IOP Conference Series: Materials …, 2018 - iopscience.iop.org
Incident management is very important in order to ensure the continuity of a system.
Information systems require incident management to ensure information systems can
provide maximum service according to the service provided. Many of the problems that arise
in academic information systems come from incidents that are not properly handled. The
objective of this study aims to find the appropriate way of incident management. The incident
can be managed so it will not be a big problem. This research uses the ITIL framework to …
Information systems require incident management to ensure information systems can
provide maximum service according to the service provided. Many of the problems that arise
in academic information systems come from incidents that are not properly handled. The
objective of this study aims to find the appropriate way of incident management. The incident
can be managed so it will not be a big problem. This research uses the ITIL framework to …
[PDF][PDF] Incident Management in Academic Information System using ITIL Framework
Incident management is very important in order to ensure the continuity of a system.
Information systems require incident management to ensure information systems can
provide maximum service according to the service provided. Many of the problems that arise
in academic information systems come from incidents that are not properly handled. The
objective of this study aims to find the appropriate way of incident management. The incident
can be managed so it will not be a big problem. This research uses the ITIL framework to …
Information systems require incident management to ensure information systems can
provide maximum service according to the service provided. Many of the problems that arise
in academic information systems come from incidents that are not properly handled. The
objective of this study aims to find the appropriate way of incident management. The incident
can be managed so it will not be a big problem. This research uses the ITIL framework to …