Influences of restaurant servicescape and services quality on repurchase intention through customer satisfaction in semarang
SP Kundiarto, S Suciarto - Journal of Management and Business …, 2022 - journal.unika.ac.id
Every restaurant must find a way to attract new customers and retain the existing ones to
create repurchase intention. This study aims to determine customer repurchase intention in
restaurant. Restaurant servicescape and service quality are expected to make customers
satisfy and create repurchase intention. This study examines the effect of restaurant
servicescape and service quality on repurchase intention through customer satisfaction. It
addresses three restaurants: A to Z, The Tavern, and Bowery. The respondents are 105 …
create repurchase intention. This study aims to determine customer repurchase intention in
restaurant. Restaurant servicescape and service quality are expected to make customers
satisfy and create repurchase intention. This study examines the effect of restaurant
servicescape and service quality on repurchase intention through customer satisfaction. It
addresses three restaurants: A to Z, The Tavern, and Bowery. The respondents are 105 …
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