Information and communication technology (ICT) is an important driver in the maturing
microfinance industry. Microfinance providers, both non-profit microfinance institutions
(MFIs) and for-profit banks, provide financial services to the poor that are critical for
eradicating poverty and promoting economic development in developing nations. As the
industry matures, MFIs face an increasingly competitive environment forcing them to balance
the dual goals of outreach and sustainability. Interestingly, ICT may be both the instigator of …