The focus of the 1999 workshop that led to this book was on Internet technology for
knowledge management, and Internet-based solutions that can be used as enabler for the
effective creation and use of organizational memories. This theme was selected
acknowledging that knowledge management is fast becoming a crucial issue and key factor
in the growth of organizations. Managing disparate, heterogeneous knowledge, and making
it available in an appropriate manner across the organization is a daunting task. The …

This book, published in 2000, deals with timely and pertinent issues: knowledge
management and organizational functioning. As the editors of the book point out in the first
chapter,“Knowledge management in general, and Internet-based knowledge management
in particular, is one of the foremost strategic directions being investigated and adopted by
corporations today.” Knowledge management holds the promise of improved
communication and better organizational and individual decision making. This, of course, is …