Library consultations and a global pandemic: An analysis of consultation difficulty during COVID-19 across multiple factors
R Anderson, K Fisher, J Walker - The Journal of Academic Librarianship, 2021 - Elsevier
The purpose of this study is to examine the relationship between librarians' perception of the
difficulty of patron consultations and a variety of factors that characterize these interactions in
the context of an academic library at a large public university. The study also provides
insight into how changes in library service operations due to the global COVID-19 pandemic
have affected the perceived difficulty of library consultations. Data samples were drawn from
a LibInsight dataset and limited to consultations from Fall 2019 and Spring 2020 (N= 3331) …
difficulty of patron consultations and a variety of factors that characterize these interactions in
the context of an academic library at a large public university. The study also provides
insight into how changes in library service operations due to the global COVID-19 pandemic
have affected the perceived difficulty of library consultations. Data samples were drawn from
a LibInsight dataset and limited to consultations from Fall 2019 and Spring 2020 (N= 3331) …
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