The purpose of this study is to evaluate e-service quality from the Egyptian travel agencies'
perspective, and to examine the discrepancies in e-service quality dimensions between
customer's expectations and perception of hotel e-service quality, in order to examine the
fifth gap in service quality model in the context of hotel websites, which, in turn, is a crucial
point of debate among researchers and an assumption that is inconclusive, contradictory,
and inconsistent in the extant literature. Data was collected via questionnaire from random …