… good management of NHS staff leads to higher quality of care, … It also demonstrates how
good staff management offers … of staff management in the NHS promote higher engagement. …

… , outpatients and diagnostic imaging, surgery, urgent and emergency services and medical
care … to academia, business schools and human resource management professionals alike. …

… patients’ assessments of service quality were measured for hospital services in the West
Midlands. In this study, SERVQUAL was used to measure the service quality. The SERVQUAL …

… Using data taken from the NHS Staff Survey 2009, in this … NHS trusts in England, including
the indicator highlighted by the … In April 2009, the health service regulator, the Care Quality …

… This paper analyses quality from the perspectives of health service staff in a primary care
organisation. It … have been informed by wider human resource management, high commitment …

… Staff-rated quality We use two questions from the NHS Staff Survey as a measure of staff rated
hospital quality … “As staff are so critical to the success of contemporary organizations, their …

… human resource management literature on employee satisfaction and retention and service
quality. … nurse recruitment and retention or health care quality and patient satisfaction. In our …

… factors on which management focuses in the system undermines their efforts. When and
where health care service quality is perceived to be low by patients and employees, the primary …

… hospital employees burdened with heavy workloads, poor compensation packages, low
quality of … Good human resource management drives employee satisfaction and loyalty (47,48). …

… At a time of increasing competition, hotel firms are using service enhancement as a means
… levels of service quality improvement. With continued change in the health service, where …