Overcoming information communication technology problems in a post-acquisition organization

GL Pepper, GS Larson - Organizational Dynamics, 2006 - experts.umn.edu
Organizational Dynamics, 2006experts.umn.edu
The purpose of this paper has been to outline important, but predictable problems
associated with appropriate and effective technology-based and face-to-face communication
in a post-acquisition organization. Four problems were noted, revolving around commitment,
organizational culture, trust, and the symbolic impact of timing. A case study was presented
that demonstrated how these challenges can undermine an acquisition, and four
recommendations were offered to help guide post-acquisition communication strategies …
Abstract
The purpose of this paper has been to outline important, but predictable problems associated with appropriate and effective technology-based and face-to-face communication in a post-acquisition organization. Four problems were noted, revolving around commitment, organizational culture, trust, and the symbolic impact of timing. A case study was presented that demonstrated how these challenges can undermine an acquisition, and four recommendations were offered to help guide post-acquisition communication strategies. That ICT and face-to-face communication challenges arise in a PAO is certainly not surprising. What is surprising and disheartening is the willingness of acquisition facilitators to take communication for granted. Given the risks and costs involved with making a corporate acquisition in the first place, a cavalier attitude about communication is both unhealthy and unwise.
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