Objectives. The aim of this study was to assess clinical staff's opinions on the results of in-
patient satisfaction surveys and their use within the quality improvement process. Setting.
The institution is a 2200-bed teaching hospital of tertiary health care employing 8000
professionals. Patient satisfaction surveys are carried out each year using a validated
questionnaire mailed to a random sample of patients. The specific results of each
department are sent to the medical and paramedical managers. Methods. We conducted a …

To determine if patient satisfaction assessment can lead to changes in patient care at the
ward or department level, Boyer and colleagues surveyed 500 randomly selected care
providers at a 2200-bed university hospital that has conducted patient satisfaction surveys of
1500 random inpatients every year since 1998. The authors developed a 21-item
questionnaire to assess clinical staff's opinions of the findings of these inpatient satisfaction
surveys and their use within the quality improvement process.Analysis of the 261 …