[PDF][PDF] Questionnaires for the evaluation of user experience and usability in industrial environments: A bibliographic review

AA Iriarte, GL Erle - DYNA New Technologies, 2020 - researchgate.net
DYNA New Technologies, 2020researchgate.net
Industry 4.0 is leading to a new level of process automation, thus redefining the role of
people and transforming current workplaces towards unknown formats. In this context, the
operator will continue to be of great importance. For that reason, it will be crucial to optimise
the interaction between humans and machines. As the interface is the main connection
between the operator and the machine, the user experience (UX) that the Human-Machine
Interface (HMI) offers present a new opportunity for improvement. An essential element in …
Abstract
Industry 4.0 is leading to a new level of process automation, thus redefining the role of people and transforming current workplaces towards unknown formats. In this context, the operator will continue to be of great importance. For that reason, it will be crucial to optimise the interaction between humans and machines. As the interface is the main connection between the operator and the machine, the user experience (UX) that the Human-Machine Interface (HMI) offers present a new opportunity for improvement. An essential element in the study of UX is its evaluation, because it enables the identification of the aspects that need to be improved or maintained in different interfaces. There is a set of requirements for an adequate UX evaluation in the industry. apart from meeting these requirements, questionnaires are widely used tools for the evaluation of the perception of user experience when interacting with an interface. Thus, there is a range of standardised questionnaires available, that can either be generic or focused on specific constructs. This document aims to understand the nature of existing UX and usability questionnaires, as well as their evolution. To this end, a Systematic Mapping (SM) study of UX questionnaires is carried out, considering the fields of usability, emotions and appearance. This review identifies 32 standardised UX and usability questionnaires to study their nature, as well as their development, incorporation and application.
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