Shopping motives for mail catalog shopping

MA Eastlick, RA Feinberg - Journal of Business Research, 1999 - Elsevier
Journal of Business Research, 1999Elsevier
This study examines the role of functional and nonfunctional motives in influencing
preferences for catalog shopping by using a mail survey conducted on a national sample of
US catalog shoppers. Results provide evidence supporting the influence of nonfunctional as
well as functional motives on catalog patronage and indicate the importance of examining a
wide variety of motives in retail patronage studies. Functional motives including perceived
value, order services, and convenience were the strongest motives influencing catalog …
This study examines the role of functional and nonfunctional motives in influencing preferences for catalog shopping by using a mail survey conducted on a national sample of U.S. catalog shoppers. Results provide evidence supporting the influence of nonfunctional as well as functional motives on catalog patronage and indicate the importance of examining a wide variety of motives in retail patronage studies. Functional motives including perceived value, order services, and convenience were the strongest motives influencing catalog shopping for two different product classes. Several motives identified as important for catalog patronage by previous research were not as strong as these motives. In addition, two nonfunctional motives related to company responsiveness and reputation were comparable in strength to several functional motives.
Elsevier
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