The aim of this study was to use adaptive structuration theory as a tool to come up with
Telecommuting model that can be adopted by SMEs in Kenya. A survey was done to
understand the extent of telecommuting and the available technological tools in the Kenyan
SMEs. Data from this survey indicates that most of the workers have reliable and fast internet
access away from the office and reliable information support team. These employees also
reported improvement in quality and efficiency in terms of service delivery. This was …