This paper will focus on innovation process caused by information communication technology. The study in this paper discovers the relation of information technology in software and not software products service industry in innovation processes across their effect in the MBE-s in Kosovo. The main objective of the research study is to recognize the level of use of the new technology, respectively the new information technology in producing and service industry in Kosovo. The scientific methodology used in this work is the quantitative methodology with the deductive approach since it is intended to support the existing theory over the information technology and innovative processes. The quantitativedata was use from empirical data of Statistical Agency Kosovo and authors own research. The results of this study showing, the influences of informationtechnology in innovation process with p= 0.056 and 0.014. Public and private organizations should take appropriate steps to develop and improve new technologies by creating longterm policies and strategies derived from market needs.