The brand architecture of grocery retailers: setting material and symbolic boundaries for consumer choice

L Esbjerg, T Bech-Larsen - Journal of Retailing and Consumer Services, 2009 - Elsevier
Journal of Retailing and Consumer Services, 2009Elsevier
This article discusses how the brand architecture of grocery retailers set material and
symbolic boundaries for consumer choice, thus limiting consumer sovereignty. The article
first discusses previous work on store atmospherics, servicescapes and brand architecture. It
is argued that work based on these concepts has taken an internal management perspective
on how retailers can manipulate aspects of the retail setting to serve their own interests.
Then, we develop an alternative conceptualisation of retailer brand architecture that takes …
This article discusses how the brand architecture of grocery retailers set material and symbolic boundaries for consumer choice, thus limiting consumer sovereignty. The article first discusses previous work on store atmospherics, servicescapes and brand architecture. It is argued that work based on these concepts has taken an internal management perspective on how retailers can manipulate aspects of the retail setting to serve their own interests. Then, we develop an alternative conceptualisation of retailer brand architecture that takes into account that consumers (and other constituents) are active co-constructors of material and symbolic aspects of retail settings. It is discussed how consumers participate in constructing retailer brand architecture and how this concept differs from previous research. Implications for both research and practice are discussed.
Elsevier
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