The cost of satisfaction: a national study of patient satisfaction, health care utilization, expenditures, and mortality
Background Patient satisfaction is a widely used health care quality metric. However, the
relationship between patient satisfaction and health care utilization, expenditures, and
outcomes remains ill defined. Methods We conducted a prospective cohort study of adult
respondents (N= 51 946) to the 2000 through 2007 national Medical Expenditure Panel
Survey, including 2 years of panel data for each patient and mortality follow-up data through
December 31, 2006, for the 2000 through 2005 subsample (n= 36 428). Year 1 patient …
relationship between patient satisfaction and health care utilization, expenditures, and
outcomes remains ill defined. Methods We conducted a prospective cohort study of adult
respondents (N= 51 946) to the 2000 through 2007 national Medical Expenditure Panel
Survey, including 2 years of panel data for each patient and mortality follow-up data through
December 31, 2006, for the 2000 through 2005 subsample (n= 36 428). Year 1 patient …
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