The effect of engagement in online social network on susceptibility to influence

SP Tussyadiah, DR Kausar… - Journal of Hospitality & …, 2018 - journals.sagepub.com
Journal of Hospitality & Tourism Research, 2018journals.sagepub.com
The effect of consumer participation in online social networking activities on their
susceptibility to influence is investigated in a context of restaurant consumption. This
research identified a positive relationship between consumers engagement in social
networking sites (SNS) on their susceptibility to global consumption influence, which is a
multidimensional factor consisting of conformity to trend, social prestige, and quality
perception. Furthermore, consumer engagement in SNS and susceptibility to global …
The effect of consumer participation in online social networking activities on their susceptibility to influence is investigated in a context of restaurant consumption. This research identified a positive relationship between consumers engagement in social networking sites (SNS) on their susceptibility to global consumption influence, which is a multidimensional factor consisting of conformity to trend, social prestige, and quality perception. Furthermore, consumer engagement in SNS and susceptibility to global consumption influence positively affect social influence on SNS. That is, consumers with higher participation in SNS are more prone to global consumer convergence and peer influence on SNS. As implications for tourism and hospitality businesses, strategies to manage consumer-to-consumer communication on social media are suggested.
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