The impact of COVID-19 on marketing for higher education institutions in developing countries: the case of Lebanon

S Elhajjar, L Yacoub - Journal of Marketing for Higher Education, 2022 - Taylor & Francis
Journal of Marketing for Higher Education, 2022Taylor & Francis
New marketing strategies, new perspectives, and new trends have emerged significantly
due to the COVID-19 pandemic. Many higher education institutions are challenged to adapt
to these rapid changes as well as to choose the right marketing approaches. The purpose of
this paper is twofold: to explore the COVID-19 impact on marketing for Higher Education
Institutions (HEI) in Lebanon and to discover the marketing practices applied by institutions
amid the pandemic. Empirical data were gathered through 24 in-depth interviews for the aim …
Abstract
New marketing strategies, new perspectives, and new trends have emerged significantly due to the COVID-19 pandemic. Many higher education institutions are challenged to adapt to these rapid changes as well as to choose the right marketing approaches. The purpose of this paper is twofold: to explore the COVID-19 impact on marketing for Higher Education Institutions (HEI) in Lebanon and to discover the marketing practices applied by institutions amid the pandemic. Empirical data were gathered through 24 in-depth interviews for the aim of this study. Findings revealed that Lebanese institutions are expected to make substantial changes to their marketing in the COVID-19 business environment; these include new post-pandemic plans for a return to normalcy and shifts in marketing strategies toward digital reinforcement. This paper will help build a more robust theoretical body of knowledge regarding Higher Education Marketing (HEM) in the context of developing countries.
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