Emerging technologies such as Chatbots are redefining communication, engagement, and
outcomes in the digital space in contemporary times. Academic institutions are now left
behind as the majority of students who are Gen Z feel comfortable in this space, thus leaving
the institutions of higher learning with no choice but to embrace these technologies to
improve students' engagement and lead to a better learning outcome. However, despite its
myriads of potentials, there are also consequences. It is based on this premise that this …