The return of the chatbots

R Dale - Natural language engineering, 2016 - cambridge.org
… , in the history of chatbots that we won’t dwell on here—like the much-loathed Clippy the
Office … Some might not want to call Clippy a chatbot, since it didn’t really converse in natural …

The effect of implementing chatbot customer service on stock returns: An event study analysis

D Fotheringham, MA Wiles - Journal of the Academy of Marketing Science, 2023 - Springer
… evaluate the anthropomorphism of AI chatbots. In addition, we provide the first evidence of
the … find that the value of B2B chatbots is dampened when chatbot anthropomorphism is high. …

The role of chatbots in end-to-end intelligent automation and future employment dynamics

S Anagnoste, I Biclesanu, F D'Ascenzo… - Business Revolution in a …, 2021 - Springer
… achieve an adequate return on investment. In this paper we will explore the context of the
chatbot market and technologies, with a case study on the effects of chatbot deployment, thus …

[PDF][PDF] A brief history of chatbots

MT Zemčík - DEStech Transactions on Computer Science and …, 2019 - researchgate.net
… win the prize, the best chatbotchatbot is a program with a certain level of artificial intelligence,
which communicates with a person or another chatbot in order to give the observer of the

Chatbots: changing user needs and motivations

PB Brandtzaeg, A Følstad - interactions, 2018 - dl.acm.org
… outlined the potential implications and opportunities that chatbots hold for … from the real
purpose of [the chatbot], which is about giving the right answer as fast as possible." Ikea's chatbot

A review of chatbots in education: practical steps forward

S Cunningham-Nelson, W Boles… - … conference for the …, 2019 - eprints.qut.edu.au
… One of the benefits of this chatbot is its predefined menu: users are likely to click on buttons
… to the chatbot, reducing the number of times the chatbot is unable to return a response to the

[HTML][HTML] Chatbots: History, technology, and applications

E Adamopoulou, L Moussiades - Machine Learning with applications, 2020 - Elsevier
chatbots applications and industrial use cases while we point out the risks of using chatbots
and … our view regarding the direction of technology so that chatbots will become really smart. …

From Eliza to XiaoIce: challenges and opportunities with social chatbots

HY Shum, X He, D Li - Frontiers of Information Technology & Electronic …, 2018 - Springer
… our vision for the evolution of chatbots in the future. … The chatbot does show the correct
answer at the end of the conversation, and then proactively tries to extend the chat by asking if the

Why people use chatbots

PB Brandtzaeg, A Følstad - … 2017, Thessaloniki, Greece, November 22-24 …, 2017 - Springer
chatbot users (N = 146, aged 16–55 years) from the US to report their reasons for using … We
decided to target chatbot users in the US as the technology companies that prioritize chatbots

The role of chatbots in teaching and learning

DA Kane - E-learning and the academic library: Essays on …, 2016 - books.google.com
the scripts used in 1966 with ELIZA. While fascinating, the history of chatbots and Artificial
Intelligence (AI) is not the … Instead, we will focus more on understanding chatbots, their role as …