The role of innovativeness and supply chain agility in the Australian service industry: a dynamic capability perspective
International Journal of Physical Distribution & Logistics Management, 2023•emerald.com
Purpose This paper aims to investigate the conditional indirect effect of innovativeness on
performance via supply chain agility (SCA) in the service industry at higher and lower
collaborative relationships. Design/methodology/approach The hypothesised model is
operationalised with survey data from 245 Australian service firms collected via LinkedIn
and analysed using structural equation modelling and fuzzy set qualitative comparative
analysis (fsQCA). Findings The analysis found that SCA significantly mediates the …
performance via supply chain agility (SCA) in the service industry at higher and lower
collaborative relationships. Design/methodology/approach The hypothesised model is
operationalised with survey data from 245 Australian service firms collected via LinkedIn
and analysed using structural equation modelling and fuzzy set qualitative comparative
analysis (fsQCA). Findings The analysis found that SCA significantly mediates the …
Purpose
This paper aims to investigate the conditional indirect effect of innovativeness on performance via supply chain agility (SCA) in the service industry at higher and lower collaborative relationships.
Design/methodology/approach
The hypothesised model is operationalised with survey data from 245 Australian service firms collected via LinkedIn and analysed using structural equation modelling and fuzzy set qualitative comparative analysis (fsQCA).
Findings
The analysis found that SCA significantly mediates the relationship between innovativeness and performance. Further, the conditional indirect effect of innovativeness on performance via SCA was significant when the collaborative relationship was high. Results also revealed that a configuration of both innovativeness and agility better predicts performance.
Originality/value
This study is an early attempt to investigate SCA in service industries by scrutinizing SCA from an innovative point of view. While previous studies have demonstrated the role of innovativeness in enhancing a firm's performance, this study explores this link further by investigating the conditional indirect effect of innovativeness on performance via SCA at different levels of collaborative relationships.
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