The state of lead scoring models and their impact on sales performance

M Wu, P Andreev, M Benyoucef - Information Technology and …, 2024 - Springer
Information Technology and Management, 2024Springer
Although lead scoring is an essential component of lead management, there is a lack of a
comprehensive literature review and a classification framework dedicated to it. Lead scoring
is an effective and efficient way of measuring the quality of leads. In addition, as a critical
Information Technology tool, a proper lead scoring model acts as an alleviator to weaken the
conflicts between sales and marketing functions. Yet, little is known regarding lead scoring
models and their impact on sales performance. Lead scoring models are commonly …
Abstract
Although lead scoring is an essential component of lead management, there is a lack of a comprehensive literature review and a classification framework dedicated to it. Lead scoring is an effective and efficient way of measuring the quality of leads. In addition, as a critical Information Technology tool, a proper lead scoring model acts as an alleviator to weaken the conflicts between sales and marketing functions. Yet, little is known regarding lead scoring models and their impact on sales performance. Lead scoring models are commonly categorized into two classes: traditional and predictive. While the former primarily relies on the experience and knowledge of salespeople and marketers, the latter utilizes data mining models and machine learning algorithms to support the scoring process. This study aims to review and analyze the existing literature on lead scoring models and their impact on sales performance. A systematic literature review was conducted to examine lead scoring models. A total of 44 studies have met the criteria and were included for analysis. Fourteen metrics were identified to measure the impact of lead scoring models on sales performance. With the increased use of data mining and machine learning techniques in the fourth industrial revolution, predictive lead scoring models are expected to replace traditional lead scoring models as they positively impact sales performance. Despite the relative cost of implementing and maintaining predictive lead scoring models, it is still beneficial to supersede traditional lead scoring models, given the higher effectiveness and efficiency of predictive lead scoring models. This study reveals that classification is the most popular data mining model, while decision tree and logistic regression are the most applied algorithms among all the predictive lead scoring models. This study contributes by systematizing and recommending which machine learning method (i.e., supervised and/or unsupervised) shall be used to build predictive lead scoring models based on the integrity of different types of data sources. Additionally, this study offers both theoretical and practical research directions in the lead scoring field.
Springer
以上显示的是最相近的搜索结果。 查看全部搜索结果