Conclusions• Keeping law enforcement distinct from routine homeless outreach appears to
be a more effective outreach strategy, based on program performance data analyzed. A
number of the police officials interviewed discussed the benefits of doing so.• Operators
should focus on mobility for both housed and unhoused riders. In that vein, providing free
fares to unhoused people both allows them to use transit with less threat of an unnecessary
escalation with staff and makes it easier for bus drivers, who often find themselves resolving …