… Our research addresses two of the four gaps outlined in the NIHR Health Services and
Delivery Research commissioning brief: ‘How should patient experience data be presented and
combined with other information on quality, effectiveness and safety to produce reliable quality
indicators?’ and ‘What kind of organizational capacity is needed in different settings to interpret
and act on patient experience data?’. We view these as related issues that our overarching …
feedback of hospital care’, ‘NHS use of patient experience feedback of hospital healthcare’ …