Variety seeking in restaurant choice and its drivers

J Ha, SCS Jang - International Journal of Hospitality Management, 2013 - Elsevier
International Journal of Hospitality Management, 2013Elsevier
The purpose of this study was to identify variety drivers in restaurant settings and to examine
their influence on diners' variety seeking intentions. More specifically, this study considered
perceived quality, customer satisfaction, overall boredom, and boredom with restaurant
attributes as variety drivers and examined how they affect customers' variety seeking
intentions. Further, this study investigated the moderating role of personality characteristics
and overall loyalty level toward a restaurant in the relationship between variety drivers and …
The purpose of this study was to identify variety drivers in restaurant settings and to examine their influence on diners’ variety seeking intentions. More specifically, this study considered perceived quality, customer satisfaction, overall boredom, and boredom with restaurant attributes as variety drivers and examined how they affect customers’ variety seeking intentions. Further, this study investigated the moderating role of personality characteristics and overall loyalty level toward a restaurant in the relationship between variety drivers and variety seeking intentions. The results showed that atmospheric quality, overall boredom, and boredom with atmospheric attributes significantly influence variety seeking intentions. Personality characteristics reflecting optimal stimulation level also played a moderating role in the relationship between overall boredom and variety seeking intentions. Theoretical and managerial implications are provided in the conclusion.
Elsevier
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