… Results of the study conjure up several actions that German banks can take to enhance
service quality to induce greater customer satisfaction, to attain higher levels of favorable …

… The main objective of the research among bank customers was to focus on their "… service
and quality; and to evaluate their expectations of service quality and perceptions of the service …

… quality … ) on customer satisfaction in the Bangladeshi bank sector. This study endeavors
to address this gap in the literature by examining customer satisfaction with service quality in …

… the measurement of bank service quality using alternative methods… bank service quality
and to present results of a qualitative study that investigated bank service quality in the customers…

… service quality on customer loyalty; (2) service quality had direct effects on customer satisfaction,
(3) customer … direct efects on customer loyalty to the bank services; and (3) while service …

… We also surveyed some of Alpha Bank's customers. As one would expect, the survey … bank's
perceived service quality. We computed customers' mean ratings of Alpha's service quality …

… retain the customer and the key of it is to increase the service quality level. Service quality is
… context because it provides high level of customer satisfaction, and hence it becomes a key …

… service quality impacts on customer satisfaction or customer … ’ service quality impact on
customer satisfaction and customer … its impact on customer loyalty indirectly through customer …

… as service quality. This paper aims to assess and compare the level of bank service quality
provided in Greece and Bulgaria and to identify the dimensions of quality service in the two …

… designed to measure service quality perceptions of retail bank customers. Empirical studies
… of service quality; then we provide a brief overview of the bank service quality literature. This …