In addressing the complex matter of designers' empathy with people they are designing for,
this paper advances 'dialogue'as a strategy for building and using empathy during …

Highlights•The methodological conception of empathy in design focuses on “active”
aspects.•A phenomenology of empathy's “passive”, implicit dimension is introduced.•Minimal …

In user-centred design, a widespread recognition has surfaced for the importance of
designers to gain empathy with the users for whom they are designing. Several techniques …

In recent decades, empathy has been described as an essential skill any designer must
develop. Benefits of empathy, such as reaching a deeper understanding of others from a …

The paper takes a closer look into one of the main attributes of Design Thinking: Empathy.
The motivation for doing so has its roots in the post Design Thinking period, which we are …

Globalisation and the mixing of people, cultures, religions and languages fuels pressing
healthcare, educational, political and other complex sociocultural issues. Many of these …

Highlights•We review empathy in design using insights from philosophy and cognitive
science.•Empathy has become a design ideology rather than a principle suitable in some …

In order to explain the premises and consequences of the current turn to empathy-based
design in its form as user-or human-centred design, this paper connects it with the utopian …

In roughly 20 years, the concept of empathy has grown from virtual obscurity in design
circles into a valuable new approach. Empathy in design is being promoted within new and …

This article examines the implicit dimensions of empathy in the early architectural design
process, utilizing think-aloud protocols to reveal how designers engage empathically with …